I know you’ve all heard me talk before about how we have no Internet choices here in the country. I love country life but as far as technology goes we’re still in the Stone Age. It’s only been in the last 10 years that we’ve had push button phones. I know it sounds silly but we still had to put our finger in each hole and dial.
I’ve been searching for years for something that works at our place without draining the family fortune once a month just to pay the bill. We’ve lived in our small village (population 1,000) for 44 years now and we’ve never had up to the minute anything as far as technology goes. It’s only been in the last 3 years that cell phones have worked out our house. The most recent Internet service for us was provided by Verizon and worked off a cell phone tower. Our bill steadily got larger and larger each month and when it hit $700 per month I decided enough was enough something had to happen. With all that being said, I set out on a mission to pay whatever upfront cost had to happen to finally get Internet.
The only options to the general public are mifi that operate from cell phone data or satellite Internet. What I did was finally seek out business Internet options since I run our family business from my home office. I ended up going with a T1 line, which is dedicated only to our home so no one else is using the line, and here’s where it all became frustrating. I placed the order on October 2, 2015 and the Internet connection never happened until February 20, 2016. Now to me that’s horrible customer service, Nitel is who I worked with and DON’T recommend. After more phone calls than I can count, dozens of emails, and appointments they made and never showed up for I finally have it resolved and am paying $300 a month.
Before it was all working I had put in a complaint with the Attorney General trying to get Nitel to follow through with the hookup. I feel 5 months in an unacceptable time frame to make someone wait, and the best part was they had my money the whole time and I couldn’t get a refund. I told hubby I was going to seek mental help before it’s all over, the stress of it all was about to push me over the edge. I explained to Nitel that I owned a company and would never think to treat my customers the way I’ve been treated or expect them to wait 5 months for a service. If they’d have told me up front how long it would take I probably wouldn’t have went through with it all.
And then to top it all off they never informed me that T1 lines are hardwired and wireless isn’t an option. My response to that was who in this day doesn’t use strictly wireless? So there I was back to pulling my hair out again. After the install date I decided I was determined to make things work wirelessly so after 8 hours of messing with code I finally cracked it and was able to reconfigure a wireless router to work. By the end of the day my brain was fried but we had wireless, lol.
On the upside because we pay a flat rate we can use as much data as we want, we can now stream tv, movies, and music from Netfilix and Amazon. I still haven’t decided if it’s all been worth it yet since we haven’t had enough time to see but if you live in a rural area like me and are willing to wait for months for an install a T1 line is an option and for us a more affordable option.
Okay I’m done complaining! Have a great day everyone, and enjoy the blizzard if you’re in the storm zone like we are.
T1 Definition: This is a data transfer system that transfers digital signals at 1.544 megabits per second (quite a bit faster than a 56K modem, which maxes out at around 0.056 Mbps). Most small to mid-sized colleges and business have T1 lines for their Internet connections. Because of the T1’s large bandwidth, hundreds of people can be accessing the Internet from one T1 line. However, like all good things, too many people on one T1 line can cause dramatic decreases in data transfer speeds. For this reason, multiple T1s are often used.
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